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          Ministry of Health: Using patient satisfaction as a yardstick for evaluating quality of care

          Time: 2011-04-27 Source: world of drug dealers: Reproduced

          Deputy Minister of Health Ma Xiaowei said in Nanjing on the 27th that the forthcoming nationwide "high-quality care service demonstration project" activity will introduce a mechanism for patients and society to participate in the evaluation, and use patient satisfaction as a yardstick for evaluating the quality of care.


          Ma Xiaowei said that the purpose of carrying out the "High-quality Nursing Service Demonstration Project" is to comprehensively strengthen clinical nursing work, strengthen basic nursing, and improve nursing services in all types of hospitals at all levels, "taking patient satisfaction as the first goal." To strengthen the strength of front-line nurses, hospitals must ensure the allocation of first-line clinical nurses, and the proportion of nurses in clinical positions in the total number of nurses must be higher than 95%. At the same time, it is necessary to strengthen the encouragement of front-line nurses, increase the preferential treatment in combination with performance evaluation, and strive to create a working atmosphere of "all for the clinical and all for the patients".


          For nursing writing, Ma Xiaowei clearly wants to simplify nursing documents and improve work efficiency. Nursing documents that nurses need to fill in or write include: temperature list, doctor's order list, surgical inventory record in disease history record, and care records of critically ill and critically ill patients. "Hospitals need to give nurses more time and energy to provide direct care services to patients, return time to nurses, return nurses to patients, and improve communication between nurses and patients in order to help promote doctor-patient harmony." Ma Xiaowei said.


          According to the activity plan, by the end of this year, the "High-quality Nursing Service Demonstration Project" will create 100 "high-quality Nursing service demonstration hospitals", 300 "Quality Nursing Service Demonstration Wards" and 600 "Quality Nursing Advanced Individuals" nationwide To comprehensively improve the level of hospital clinical nursing work.

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